Return of unwanted merchandise for any reason:
- If you are unhappy for any reason, we’ll gladly accept a return of an unworn item within 30 business days once the purchase is received. Items should be in new condition, unworn, unaltered and free of damages by the customer. A refund will be initiated upon receipt and will be credited to the form of payment used within 7 to 15 business days.
- We do not offer direct exchanges on our merchandise. If you would like a different size, color or item, please place a new order.
- Shipping costs are refundable only if the merchandise presents defects or if it has been damaged in transit.
- Important note: We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.
Return of merchandise with defects or damaged in transit:
- If you notice that your product is damaged in any way upon arrival please take photos and e-mail them to firstname.lastname@example.org.
Returns should be sent to the following address:
DE WULF Products, Inc.
1515 Palisades Drive, Suite H2
Pacific Palisades, CA 90272
It is completely ok if the shoes feels tight at first as the Nubuk leather will stretch and mold around the feet for great comfort within a few short days.
We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.
Feel free to call us with any questions regarding sizing - (414) 272-1266.